Join Our Team as a Billing and Operations Support Specialist!

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets.

We are currently seeking a team member who believes in the “extra mile” philosophy to fulfill our Billing and Operations Support Specialist role. The Billing and Operations Support Specialist will focus on estimating heavy-duty truck and trailer mechanical jobs, including parts and labor. This includes billing service tickets and requires significant time on the phone and computer communicating with vendors while maintaining constant communication with the mechanical team and customers.

NOTE: Schedule is onsite Tuesdays - Saturdays

We Offer:

• Paid Time Off (PTO) & Paid Holidays
• 401(k) w/company match
• Medical/Dental/Vision & Employer-Paid Life/Employer-Paid Short-Term Disability
• Opportunity to develop professionally, grow your skillset, and advance
• Training program: Dedicated to ensuring employees receive the training they deserve

Responsibilities:

• Communicate and respond to customer needs promptly.
• Schedule work efficiently based on employee skills and shop workload.
• Manage customer/vendor calls related to AP/AR.
• Ensure vehicle repairs follow proper methods and procedures.
• Provide repair quotes by phone or email using standard pricing resources.
• Order and acquire parts as needed.
• Explain completed repairs clearly to customers.
• Close cash tickets and/or secure POs from customers.
• Demonstrate strong competency with all mechanical service billing.
• Adhere to all safety programs and procedures.
• Apply strong knowledge of Heavy-Duty VMRS codes.
• Process and manage returns.

Education or Experience:

• 2+ years industry experience
• 3+ years billing experience
• Excellent MS Office skills; able to learn other systems (AS400, SAP, BTN, etc.)
• Experience with VMRS codes and TMC practices

Skills and Abilities:

• Strong organizational, time management, and detail skills.
• Excellent customer service and communication skills.
• Understanding of invoicing, billing, and confidentiality.
• Reliable, dependable, and self-motivated.
• Quick learner, adaptable, and willing to take on new responsibilities.
•Interact effectively across all organizational levels.
• Able to meet month/quarter/year-end deadlines.
• Willing to work overtime as needed.
• Knowledge of industry standards and practices.
• Strong multitasking and problem-solving skills under pressure.
• Ability to analyze data and interpret information.
• Capable of training and coaching on administrative practices.
• Supplier-specific product knowledge.

Why Join Us? We value motivated individuals and are open to training the right candidate who demonstrates the skills, drive, and commitment to succeed in this role. If you’re ready to grow your career in a supportive and dynamic environment, we’d love to hear from you!

Snider Fleet Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.